Project Management: Our Approach and Methodology

Project management solutionsKBMS Global believes that the most critical success factors for any project are (1) the involvement of key stakeholders and users throughout the project and (2) a deep understanding of the cultural, political, and environment challenges that will be faced by the organization as it deploys new technology. Our approach recognizes the importance of these two factors. Throughout the project life cycle, we integrate capacity building by working closely with client managers and employees to transfer the skills and knowledge they will need to operate and maintain the system, thus minimizing dependency on external resources. Through joint planning and design session we ensure that all stakeholders have an opportunity to participate in those decisions that will affect the way they work.



Figure 1: Project Phases

The figure shown to the left depicts the seven major phases of our approach to a project. When appropriate to the organization, KBMS facilitates a series of JAD workshops bringing together representatives from all the functional areas affected by the changing system as well as those in the organization who will be responsible for the technical aspects of implementation and maintenance. JAD workshops bring users and systems designers together in a highly structured environment that encourages creativity, problem solving, and collaborative decision making.

During these workshops representatives from across the affected organization make key decisions and create the deliverables and management processes and structures necessary to successful implement the desired change. Typical deliverables from a project include:

  • Process models and workflows for all functions within the affected areas of MPW
  • Data requirements to support all business processes
  • User interface requirements; including preferences for screen designs
  • Reporting requirements
  • Communication requirements
  • Change management requirements
  • Security requirements
  • High-level design document
  • Request for Proposal (RFP) if appropriate
  • Solution selection criteria
  • Database design
  • Solution development protocols
  • Developed solution (if appropriate)
  • Conversion and migration strategies
  • Testing protocols
  • Quality assurance plan
  • Configuration management and control plan
  • System documentation
  • Training programs
  • Solution maintenance and support plan


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